UK Orders Furniture Over £1500.00 - Free Delivery, Assembly and Removal of Packaging (Mainland UK)
Large Furniture orders over £1500.00 are handled by our delivery company Freight Express. It includes a two-man delivery teams who will place your item/s in the room of your choice, unpack and assemble (if necessary, except String system as it needs fitting to the wall) and then remove and recycle any packaging. We do not fix or secure anything to wall's or ceilings. Wardrobes and certain other larger items may incur assembly costs dependent on size and location, please ring and ask a member of staff before ordering 01423 524777
Freight Express will contact you prior to delivery to arrange a day with a 2 hour time slot that is suitable for you to take the delivery. Before Freight Express get in touch one of our staff members will speak to you to let you know that your item is ready, either by E-mail or telephone. Your delivery in normal circumstances will be delivered to you within 10 working days of us getting in touch with you.
UK Orders Furniture Under £1500.00 - Free Delivery (Mainland UK)
* Furniture orders under £1500.00 will be either delivered by UKMail or Able Couriers if they are of a suitable size. This courier service is a 9:00 am until 5:00 pm on a given day Monday to Friday but other timed services and Saturday deliveries are available at a cost. Saturday deliveries are an extra £25.00 to £40.00 We don't offer assembly or to take away packaging with this free service.
** If the item(s) you have ordered are too large for the standard courier service either our in-house delivery team or Freight Express will deliver. With either you will be contacted prior to arrange a suitable time for you to receive the item(s). If the customer contacts us prior to the delivery we can arrange for packaging to be taken away and the item assembled, this may incur a cost which we will quote prior to delivering.
Lights - Free Delivery (Mainland UK)
All lights will be delivered free of charge by either APC Couriers or UKMail. This courier service is a 9:00 am until 5:00 pm on a given day Monday to Friday but other timed services and Saturday deliveries are available at a cost. Saturday deliveries are an extra £25.00. Some lights that are too large will be delivered by Freight Express. We offer no light fitting service.
Deliveries outside the UK
Please contact us for deliveries outside of the UK. We can arrange this but there will be a cost. To contact us click here.
Delivery times vary between suppliers but can be anywhere from 1 to 12 weeks dependent on supplier and product. We try to indicate on each item delivery times but these are guidelines and an expected delivery time will be given to you once the order has been placed, normally within 10 days. We do carry some items in stock which will be delivered within 5 working days in normal circumstances.
Please inspect the goods thoroughly before accepting delivery and providing a signature for receipt. If there is any damage or any missing items, please inform the showroom on 01423 524777 within 24 hours. In the unlikely event of damage we need the customer to take detailed photos of the damage and also pictures of the packaging in order for us to process your claim. If you don't do this we may not be able to process your claim.
Please note: During August and December European factories close. Some items ordered around these times will be subject to an additional 2 to 3 week delivery time.
Please call us at +44 (0) 1423 524 777 or email to ask any questions or discuss special delivery options.