Terms & Conditions
Before ordering any items from Cimmermann please read and agree to our Term & Conditions
Ordering
When you have found a product that you wish to buy, just select the quantity you want to order and click on the ‘"Add to Basket" icon to add it to your order. Should you wish to amend your selection, simply click on the "Remove" icon by the product you do not require in the "Shopping Basket" page. To continue shopping, click on the "Continue Shopping" icon. To complete your purchases, click on the "Start Checkout" icon. On registering your details your credit card or debit card details will then be required together with confirmation of the delivery address. Cimmermann currently accepts Visa, MasterCard, Switch and American Express. Once you have done this you will be transferred to Secure Trading's secure payment page were you will be asked to verify your details. Your order will be processed and verified by Secure Trading securely and you will be sent a confirmation email of your order. On the Secure Trading screen click return to Cimmermann to continue browsing. Once payment has been made arrangements will be made for the delivery of the item/s. Delivery times are stated in the item description and will be adhered to as closely as possible by Cimmermann. Sometimes these times cannot be guaranteed due to stock and supplier issues, by agreeing to our Terms and Conditions you agree to this.
If you have any questions or would like product advice from a member of staff please call 01423 524777 or email enquiries@cimmermann.co.uk
Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please note it is the customer’s responsibility to check the confirmatory email and notify us immediately of any errors. A follow up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfill it and a contract is formed.
If you wish to cancel an order before the order has been processed please email us at customerservices@cimmermann.co.uk as quickly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions on our Returns and Refunds Policy.
Security of shopping
Rest assured that the security of your personal data is our highest priority. All credit card payments are processed through SecureTrading which uses 3-D Secure. 3-D Secure is like a Chip & PIN for online purchases designed to protect the consumer and merchant by asking a secret password and a personal message during the transaction process. Developed by Visa (Verified by Visa) and MasterCard (SecureCode). RapidSSL offers 128 bit SSL Security on all transactions processed.
Storage
Free storage is available in our warehouse for a period of 2 weeks from the date of delivery to us. If storage is required for longer than this period a fee will be charged by at 3% of the order value per week.
Delivery
Delivery to Mainland UK is free, please contact us for overseas deliveries costs. Free delivery is to ground floor level only (normally by one delivery man), for any deliveries to levels higher than ground floor there will be a charge, please contact us to discuss these charges. Our Free delivery will be made by either APC Couriers, Freight Express or UK Mail dependent on the item to be delivered. Delivery by APC Couriers or UK Mail will be made on a given delivery date with prior notice between 9:00 am and 5:00 pm. Freight Express used for larger items will contact you and book in a suitable date for the delivery of the items, items will be put in the property for you but not assembled, assembly can be arranged for an extra cost A Customer can specify a specific delivery time but this will be at the customers cost. For details contact enquiries@cimmermann.co.uk
We deliver the goods to the address stated at time of order. Our aim is to dispatch all items ordered within the given lead times although sometimes there will be variations, Cimmermann is not liable for this if the dates specified on the website are not met as they are estimates and dependent on stock and stock levels with our partner suppliers. Our normal deliveries are Monday to Friday between 9am and 5pm. Special deliveries can be made but an extra cost will be charged. All days specified in delivery time are working days and do not include weekends. We cannot accept responsibility for any circumstances due to delivery delays that are out of our control.
Deliveries outside of Mainland UK will be subject to relevant taxes and shipping costs. Please call the showroom on 01423 524777 or email customerservices@cimmermann.co.uk for more information. Custom duties may apply to certain products and this is your responsibility and we offer no liability for them
When the carrier delivers the goods it is the Customers responsibility to take receipt of the delivery.
Normal deliveries are to the door or into the property (larger items) and do not include unpacking or assembly, this can be arranged at the Customer's cost.
**If goods are received with visibly damaged packaging or it appears that goods may have been opened in transit, it is advisable to examine the contents whilst in the presence of the delivery driver and take photo's and mark the delivery note as damaged goods**
Retention of title
Cimmermann remains the product owner until the items have been paid for in full.
Product information
All prices are quoted in British pounds sterling and are inclusive of UK Value Added Tax but exclude delivery charges.
Due to digital imagery, browser configurations, computer screens and image quality Cimmermann cannot guarantee exact colour matches although at all times we try to achieve near perfect interpretations. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. Slight variations in descriptions and measurements may happen from time to time. Packaging sometimes may vary from that shown.
With natural products such as wood or leather it is not possible to guarantee the same colour, shade, finish or pattern as viewed on the website due to the natural, living nature of such products. Goods ordered at different times cannot guarantee exact colour/finishes due to different batches been inherently bespoke. Some items such as glass can contain blemishes or imperfections which comes with the craftmanship and bespoke nature of the material. These imperfections are determined by Cimmermann and the Manufacturer in questions
Please note that some products may require assembly. For more information, please call customer services on 01423 524777
Refunds and Returns
Products - Made to Order and Special Order (Non Stock item)
Products that are Made to Order or Special Order (Non Stock item) are items that are manufactured in customer specific fabrics, finishes or dimensions or items that have to be specifically ordered in. If you would like to know if the item you want to order is a Made to Order item contact us on 01423 524777. Once a Product that is Made to Order has been processed it is therefore not possible to change specifications, cancel or subsequently return. If an order is placed Cimmermann will let the customer know the expected delivery time on these items. The customer must let Cimmermann know within 48 hours if this delivery time is not acceptable and the order can be cancelled.
It is the customers responsibility to check that the item(s) purchased from Cimmermann will fit in the specified area where it is been delivered to.
Furthermore it is essential to check that items are the required size and that they will fit into the space for which they are intended by the customer. This includes access into the specified delivery point, access into the relevant room and access up/down stairs.
Any Made to Order orders will not be able to be changed, refunded or exchanged once the item has entered into production as per the customers specification. We accept no responsibility for any items that the customer decides they do not want.
If a Made to Order item is received damaged or defective then Cimmermann will replace the damaged item as long as the following is carried out:
A Claim is submitted by the Customer, first by telephone, then in writing within 48 hours. The Customer is responsible for returning the products back to Cimmermann, insurance is your responsibility. The items must be returned back to Cimmermann comprehensively packed in the Original packaging to prevent damage.
If a claim is made after 48 hours of the item been received, Cimmermann cannot be held responsible and the claim will become invalid.
Standard items - Damaged or Faulty
If a Standard item is received damaged or defective then Cimmermann will replace or refund the damaged item as long as the following is carried out:
A Claim is submitted by the Customer, first by telephone, then in writing within 48 hours. The Customer is responsible for returning the products back to Cimmermann, insurance is your responsibility. The items must be returned back to Cimmermann comprehensively packed in the Original packaging to prevent damage. The Customer will be refunded with the original purchase price or arrangements will be made for an exchange.
If a claim is made after 48 hours of the item been received, Cimmermann cannot be held responsible and the claim will become invalid.
Cimmermann reserves the right to refuse a refund or to swap the item over if they feel that the Customer has tampered with, damaged by their means or simply changed their mind. In some cases the Manufacturer will have to be contacted and this procedure can take up to 30 days
Returns Address:
Cimmermann, 10 Regent Parade, Harrogate, North Yorkshire, HG1 5AW, tel: 01423 524777
Standard (Stock) items – Returns that are non-damaged
Please contact us to discuss a return or exchange within 48 hours of delivery in line with the procedure below:
A written notice of cancellation is required within 48 hours and the goods must be returned to us within 5 days. The cost(s) of returning the goods will be the responsibility of the customer. As soon as we receive the goods back in the same packaging as they were sent in or equivalent standard and they have been quality checked a refund will be issued within 14 days. Credit card orders will receive funds in the form of a credit. Please contatc us before ordering to determine if an item is a stock item.
Wallpaper and Fabric
The quantities of all wallpaper and fabric orders must be calculated by the customer, Cimmermann is not responsible for any over orders. Both wallpaper and fabric amounts that are left (if any) cannot be returned even if it is a full roll of wallpaper. We recommend consulting a decorator to determine the amount needed before ordering wallpaper.
Data protection and privacy
The information we collect about you in order to process your order will only be used lawfully in accordance with the Data Protection Act 1998.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:
Cimmermann, 10 Regent Parade, Harrogate, North Yorkshire, HG1 5AW, United Kingdom.
t: 01423 524777
VAT No: 847 5192 00
